There are many ways that communication takes place within a business e.g. e-mail, text, presentation, video conferencing, letter, etc.
Body language and gestures is another way of communicating.
If communication is poor it can impact on the individual: poor performance, low motivation.
It can also impact on the business: increased costs, lower productivity, high staff turnover.
If communication is insufficient or excessive, workers can become demotivated.
Barriers to communication include:
- poor spelling / grammar
- poor font choice
- using too much jargon (technical words which not everyone will understand)
- speaking too fast
- not speaking clearly
- having too many layers (hierarchical structure)